The Secret Of Our Success? Top-Notch Customer Service!

You don’t last close to 30 years in this industry without being exceptionally good at what you do. It goes without saying that the constant unveiling of high-quality products has played a significant part in Hazlemere’s continued success, but that success is only sustainable when combined with outstanding customer service.

When a customer chooses Hazlemere ahead of any other local firm we see it as an enormous compliment and investment of faith, as well as money.

We therefore always want to do everything we possibly can to repay that confidence, something that’s reflected in the all-encompassing service we provide on every single job.

Going that extra mile for customers has long been a Hazlemere hallmark and as a consequence it often results in people hurrying to show their appreciation as the numbers of testimonials we regularly receive from satisfied clients testify.

Here are three examples from just some of the unsolicited customer testimonials received in January 2014:

“It is unusual to find a company who do what they say, are honest and care about the quality of their work. I have been impressed from start to finish with the experience of dealing with Hazlemere.” Mr & Mrs James Lord, Marlow, Buckinghamshire

“This is to report that the new door is wonderful – you’d never guess that it wasn’t the original one, except that it’s vastly superior: soundly based and less intrusive. I can also say that the man who put it in, John, was both very efficient and a pleasure to have working on the house. For all of this we owe you heartfelt thanks.” Mr Eric Fernie, Coulsden, Surrey

“We have now enjoyed the conservatory for 9 months and are absolutely delighted that we have it in all respects – in fact it’s hard to remember what life was like without it!  It’s a great, light space to live in and was fantastic during the spring/summer months, and with the under floor heating, we’ve continued to enjoy it all the way through the autumn/winter period too! Anyway back to the installation period, we found the various teams that worked on our conservatory very friendly, polite and considerate, always leaving the site tidy each day. The whole process was very smooth from start to finish and we were well informed at each stage as to what would be happening next and when. All queries were responded to quickly, whether it be by the team or HQ.” Mr & Mrs Damien Topping, Marlow, Buckinghamshire

It gives the team such a huge lift when customers take the time to pass on such kind words and helps keeps us on our toes as we know that there’s always room for improvement.

If you’ve recently had a product installed by Hazlemere then we want to hear from you. Whatever your feedback, we will read it and take it on-board.