Happy customer Martyn from Holmer Green Bucks very pleased about his “new” Hazlemere Windows front door

Anyhow I thought nothing more of it till I got a call one very chilly Winter’s afternoon in the early part of 2009 from Martyn saying he was standing outside his house with his aging Mother-in-Law in the freezing cold unable to get in through his front door. Martyn rang me. as obviously a) he knows me well and b) I had recommended Hazlemere Windows to him!

I immediately got hold of Michael Tuppenney Hazlemere Windows Service Manager and explained the situation. He in turn contacted one Hazlemere’s dedicated expert service engineers Andy Gowing, who was out in his van, fortunately for all concerned still in the High Wycombe area. My first thought was that Martyn or his wife Amanda had left a yale key on the inside of the door, as this prevents anyone then being able to use a key (even if the right one) on the outside lock. Martyn was confident there was no key in the door as he had one and his wife had the other who was out.

Within less than half an hour of Martyn phoning me, Andy had not only arrived at Martyn’s home in Holmer Green, near High Wycombe, Bucks, but also been able to gain access without damaging the door in any way, enabling Martyn’s Mother-in-Law to warm up with a much needed cup of tea! It turns out that the spindle had broken in the lock, which Hazlemere Windows experienced service engineer Andy, replaced at no cost to Martyn whatsoever, as Hazlemere do not charge their windows, doors or conservatory customers any call out or replacement part costs whether the product or installation is defective for the first ten years. This comprehensive 10 year guarantee is something Hazlemere is very proud of its record on, as have their own dedicated highly skilled service engineers that assist not only Hazlemere Windows customers, but anyone who has need of double glazing repair or replacement, such as “blown” sealed units, broken window and door locks, spindles and handles etc.

Martyn was so pleased with the service he received from Hazlemere’s Service Department he sent the following email to me and everyone at Hazlemere Windows: 

“I would like to thank you and your staff at Hazelmere Windows.

I arrived home with my Mother-in-Law to find we could not get in our front door that Hazlemere Windows had fitted 6 months earlier. I called their service department, and within half-an-hour one of Hazlemere’s dedicated service engineers, had arrived and let us into our house and rectified the problem. We were extremely grateful as it was a cold wintery day, which meant we appreciated the emergency call out, and being able to get into the warm so quickly. The work was all done under guarantee, so we had nothing to pay.

I have found in the past that sometimes companies are keen to sell you something, but when it comes to after service they fail to deliver. This is not the case with Hazlemere Windows, Thank You! I would have no hesitation in recommending Hazlemere Windows to anyone considering replacement windows and doors.” Martyn Woodley, Holmer Green, High Wycombe, Buckinghamshire.