Hazlemere Needs A New Installations Manager

We have a significant number of projects lined up over the coming months and to ensure that they are all successfully overseen and managed we are looking to appoint a brand new Installations Manager.

The Installations Manager will be based at our Retail Operations department in High Wycombe and report directly to our Head of Retail Operations. They will be responsible for managing the installation process and ensuring our installation team continuously complete installations to the highest possible standard and offer exceptional customer service. You will also control customer debts and keep debtors list to an acceptable minimum, and control all goods in and out from stores.

This position offers a competitive salary (circa £35,000) and is full time at 40 hours a week, carrying 23 days annual holiday excluding Bank Holidays.

Key Responsibilities and Accountabilities include:

• To manage all installation teams to undertake installations within the KPIs set and agreed with the Line Manager.
• Manage a team of Installers and any other resources required for the effective and efficient running of the department. Manage and maintain all HR responsibilities and employee and self-employed contractual obligations and enforce and monitor KPI’s for all staff within the installation system.
• Provide accurate, regular and timely management information on customer records, completed installations and customer debtors.
• Meet all the KPIs, targets, deadlines and objectives as set and agreed with the Line Manager.
• Set communicate targets with the Installers and other members of the Installations department.
• Communicate and keep update all customers at point of Installation until completion and maintain excellent customer services.
• Ensure that all customer contractual obligations are met.
• Enforce and monitor all Health and Safety aspects on site and within the team, ensure all relevant training is up to date for all Installation staff.
• Deal with and resolve or delegate any on site issues as they arise.
• Monitor and arrange as applicable relevant training to enable installers to carry out installations works.
• Raise, monitor, action and report on Non-conformances as necessary.

Essential requirements for the role include:

• Health & Safety Training to Management level
• SMSTS Qualified
• Strong organisational and planning skills
• Self-motivated with the ability to work unsupervised and as a part of a team
• A strong people Manager with excellent communication skills and influencing skills
• A strong customer focus both for internal and external customers
• A positive can do attitude
• Intermediate experience and knowledge of Microsoft office
• Contractual and Health and Safety knowledge
• Fenestration knowledge of both UPVC and Aluminium products

The person fulfilling this function should:

• Encourage a high level of performance in self and others.
• Provide a positive and innovative atmosphere and encourage people to achieve the task in hand.
• Develop trust in people and be willing to smooth relationships and advise and assist others.
• Influence and persuade others to give their best and willingly praise those who do well.
• Enjoy the challenge of problem solving and come up with well thought through practical solutions.
• Be disciplined in developing organisational systems, procedures, rules and norms.
• Adopt an accommodating and helpful manner, debate, agree and where necessary accept the objectives set by others.
• And work within agreed parameters in order to ensure tasks are complete.
• Be proactive and energetic in the work situation.

Hazlemere are an equal opportunities organisation.

Due to expansion we also require experienced window/door fitters and experienced conservatory fitters, experienced conservatory base builders, builders, bricklayers etc. covering the Bucks, Berks, Herts, Middlesex areas.

If you’re interested in any of these roles please contact our Operations Director Rachel Braham on 01494 536000 or via email r.braham@hazlemere.co.uk.